Customer Service FAQs

To request your Cardmember Agreement, please log into your Account and select "Request Cardmember Agreement" from the Customer Service tab.

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Yes. After you have logged in to your Account, click on "Request a Credit Limit Increase", and complete the request form. You will be notified of the credit limit increase decision by email and a letter will be sent to your mailing address explaining the decision. If you prefer, you may contact a Customer Service representative at the number on the back of your card. (This service may not be available for all Accounts.)

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Yes. After your card has been activated, you may be eligible to self-select your own PIN. If you choose not to self-select a PIN, or you are not eligible to self-select a PIN, a PIN will automatically be sent to you.

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You can select your own PIN at any time by calling the PIN Select Line at . You will need your current PIN in order to select a new one. If you do not have your current PIN, a letter containing your PIN will be mailed to your current billing address.

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You can select your own PIN at any time by calling the PIN Select Line at . You will need your current PIN in order to select a new one. If you do not have your current PIN, a letter containing your PIN will be mailed to your current billing address.

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Yes you can use your card to get cash from an ATM or within a bank. A cash advance fee may apply.

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In most cases, yes. You may change the middle initial and last name of your Account online if the change is the result of marriage or divorce. If the name change is because of any other reason please contact Customer Service at the number on the back of your credit card.

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Yes. After you have logged in to your Account, click on "Update Contact Information" from the Personal Profile tab to make the necessary updates.

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Yes. After you have logged into your Account, click on "Add an Authorized Card User" from the Customer Service tab, and provide the name of the authorized user you would like to add. (This service may not be available for all Accounts.)

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Yes. After you have logged in to your Account, please complete the "Update Security Questions" form to change the answer to one or both of the security questions.

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After you have logged in to your Account, click on "Change Alert Preferences" from the Personal Profile tab to turn any of your Email Alerts or Email Special Offer settings on or off.

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To contact Customer Service, please click on the "Contact Us" link at the top of the page.

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Immediately contact a Customer Service representative at , to report that your card is lost or stolen.

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If you're having trouble accessing your Account information online, please contact us at . Our hours of operation are 8am-12am Eastern Time Monday-Saturday.

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Yes, this service is available if your card has been damaged or destroyed. After you have logged into your Account, click on "Order a Replacement Card" from the Customer Service tab.

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Yes, you can request this option using the “Contact Us” link at the top of the page or you can call the customer service number on the back of your card and have this request submitted for you. Once the request is processed, you will receive both the original version and the larger font version of your statement. To facilitate payment processing, please utilize the remittance coupon from the original statement.

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At this time we do not offer documents in Braille. We do offer Reader Services, the process by which our customer service representatives offer to read statements or other documents to cardmembers. Additionally, our site is compatible with screen reading software.

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If you haven’t already done so, try increasing the font size using the buttons marked with + or - . The + button will increase the font, The – button to decrease the fontYou can contact our technical support team or customer service representative for assistance. The customer service phone number is listed on the back of your card. You can also locate the customer service phone number in the “By Phone” section of the “Contact Us” page. This link is located at the top of the page or you can call the customer service number on the back of your card. Additionally, our site is compatible with screen reading software.

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Yes. Keep track of payment due dates. Know when your payment has been received, or when your statement is ready to be viewed online by electing our free email and text message alerts and we will let you know when your payment is due.

You may use choose your alerts or change existing preferences by logging in to your account and going to the Personal Profile tab, then click on Change Alert Preferences in the menu that appears.

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Yes, we are able to accept Relay Service calls. We are also able to accept calls via TDD.

1-800-655-9392

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Immediately contact a Customer Service representative at , to report that your card is lost or stolen.

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To notify us of your new email address, withdraw your consent, or to request a disclosure or Account information in paper form, please call Customer Service at the number on the back of your card or write us at:

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For security reasons, you are the only one who will have access to your Login ID or Password for your personal Account information. Therefore, you will be unable to obtain this information by calling Technical Support. Please (click on) Forgot Login ID/Password if you do know it.

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If you were not previously registered for Online Account Access, you will get a message that the Account number is not recognized. Please return to the home page and register your Account as a new user.

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You can obtain the security code information from your credit card. If you do not have your credit card or you cannot read it, please contact Customer Service. You can obtain the phone number by clicking on the Contact Us link at the top of this page.

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